Concentrix walk-in Interview for Customer Support Executive. Any Graduate can apply for Noida, NCR Location. Candidates with 1-3 Years of Experience can apply for the role.
The complete details of this job are as follows :
- Company – Concentrix
- Role – Customer Support Executive
- Qualification – Any Graduate
Experience – 1-3 years - Location – Noida, NCR
ABOUT COMPANY
Concentrix, Corporation is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the public sector world's best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & eCommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
WHAT YOU WILL BE DOING AS CUSTOMER SUPPORT EXECUTIVE – NOIDA, NCR
- To assist customers with their queries and help them with a resolution over the phone and Chat whatever medium is necessary.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
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